This is an On-Demand Course. You Can Also Bring This Course to Your Organization and Train Your Entire Team. For more information, call 1-844-538-2574. Note: Course access is activated 24 hrs. after payment has been received.
Description:
Whether it’s asking about a sensitive subject, telling someone they have broccoli in their teeth, or confronting a co-worker about their rude behavior, we all face difficult conversations from time to time. This online course will give you a framework that you can use to help you work through tough situations.
Objectives:
During this course will give you an eight-step process for a difficult conversation. You will learn some techniques to consider when deciding to have the conversation (such as your desired outcome, the time and place, and how to stay safe). You’ll also learn how to speak persuasively, ask good questions, and listen actively.
Managing Difficult Conversations
This course will provide all curriculum information necessary to demonstrate the value of the seminar.