Our new Happy Hour Training Webinar Sessions are developed for learners who need to know and apply new skills now. Our sessions get the key message across and retain participant involvement!
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ENROLL TODAY!
Happy Hour Training Sessions Only $59!
One Day Workshops Only $199! *Unless otherwise stated
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Registration Information:
Enroll today! Hurry, space is limited! Guarantee your enrollment by paying your tuition today. You will receive a confirmation once your registration is complete. Payments due before the training session.
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Register below or call in your registration! (301) 773-2574
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Location:
Maryland: 9701 Apollo Drive , Upper Marlboro, MD 20774
Washington, DC: Coming Soon!
Virginia: Coming Soon!
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Cancellations and Substitutions:
You can cancel your registration up to 10 business days before the program. We will refund your tuition less a $10 cancellation fee. Substitutions may be made at any time within 12 months of your original registration. Substitutions can only be applied to training sessions of equivalent value. Note: If you do not cancel and do not attend, you are still responsible for payment.
Additional Info:
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You will be notified by email or fax if any changes are made to your scheduled training session (example: date, venue, or cancellation).
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Walk-in registrations will be accepted as space allows.
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Please no audio or video recording.
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Dressing in layers is recommended due to room temperature variations.
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You will receive an electronic Certificate of Attendance after completion of the training session.
2018 training schedule
Apr 26, 2018
Title: Managing Customer Service Workshop
This one-day workshop is for supervisors, managers, and individuals serving in a customer service role. Learn how to lead, model, and promote the organizational values within a customer service environment.
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Establish links between excellence in customer service and your business practices/policies.
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Develop skills and practices that are essential elements of a customer service-focused manager.
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Recognize who the customers are and what they are looking for.
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Develop strategies for creating engaged employees and satisfied customers.
$199.00
Apr 26, 2018
9am - 10am
Title: Understanding Customer Care
Explore how to deal with customers in everyday contact and improve your customers perception of your business.
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Know who the customers are and why they choose to use you.
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Find out what their needs are.
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Make it easy for customers to do business with you.
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Set up and use good customer care systems and practices.
$59.99
Mar 22, 2018
9am - 10am
Title: Understanding Customer Care
Explore how to deal with customers in everyday contact and improve your customers perception of your business.
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Know who the customers are and why they choose to use you.
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Find out what their needs are.
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Make it easy for customers to do business with you.
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Set up and use good customer care systems and practices.
$59.99
Mar 22, 2018
1pm - 2pm
Title: Cross Cultural Communication
Recognize the importance of improving our cross culture communication and learn some simple methods of doing this.
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Identify the preparation stages to complete prior to successful communication.
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Recognize the positive impact of planning your message, clearly, and with impact.
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Demonstrate your message through the key steps of practice make perfect.
$59.99