This is an On-Demand Course. You Can Also Bring This Course to Your Organization and Train Your Entire Team. For more information, call 1-844-538-2574. Note: Course access is activated 24 hrs. after payment has been received.
Like all business values, a customer service focus must be demonstrated from the top down. Customer service leaders have a responsibility to demonstrate good leadership practices as well as good customer service practices. This online course will share several leadership models that you can use to successfully lead a customer service team.
In this course, you will learn about the six critical elements of customer service. You will also learn about Paul Hersey and Ken Blanchard’s Situational Leadership II® model, servant leadership, and the five practices in James Kouzes and Barry Posner's “The Leadership Challenge.”
Customer Service Training: Managing Customer Service
The course packet will provide all curriculum information necessary to demonstrate the value of the seminar.