This is an On-Demand Course. You Can Also Bring This Course to Your Organization and Train Your Entire Team.  For more information, call 1-844-538-2574.  Note: Course access is activated 24 hrs. after payment has been received.

 

Description:

Like all business values, a customer service focus must be demonstrated from the top down. Customer service leaders have a responsibility to demonstrate good leadership practices as well as good customer service practices. This online course will share several leadership models that you can use to successfully lead a customer service team.

 

Objectives:

In this course, you will learn about the six critical elements of customer service. You will also learn about Paul Hersey and Ken Blanchard’s Situational Leadership II® model, servant leadership, and the five practices in James Kouzes and Barry Posner's “The Leadership Challenge.”

 

Customer Service Training: Managing Customer Service

$199.00Price
Location
  • The course packet will provide all curriculum information necessary to demonstrate the value of the seminar.

  • Twitter Basic Black

Contact 

 

C. L. Russell Group, LLC

1200 G Street, NW | Suite #867 | Washington, DC 20005

P.  O.  Box 6392 | Upper Marlboro, MD 20774

Email: info@clrussellgroup.com

Tel: (844) 538-2574 

About Us 

C. L. Russell Group, LLC (CLRG)  |  Copyright 2018  | All Rights Reserved