This is an On-Demand Course. You Can Also Bring This Course to Your Organization and Train Your Entire Team. For more information, call 1-844-538-2574. Note: Course access is activated 24 hrs. after payment has been received.
The knowledge held by an organization’s employees is sometimes its most valuable asset. Therefore, it should be stored, protected, and managed like any other resource. This course will introduce you to knowledge management tips, techniques, and processes.
At the th end of this course you will know what knowledge management is, how tacit and explicit knowledge are different, and the business benefits that knowledge management can bring. You will learn about the knowledge management mix (which includes people, technology, and process) as well as a four step process for building your knowledge management framework. You will also learn about four knowledge management models: Bukowitz and Williams’ KM Process Framework, Gamble and Blackwell’s knowledge management matrix, Botha’s process model, and Nonaka and Takeuchi’s spiral model. Implementation aspects, such as knowledge management teams, post-mortem plans, KMBOKs, Chief Knowledge Officers, and pilot programs, are covered as well.
The course will provide all curriculum information necessary to demonstrate the value of the seminar.